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Customer Care Online

Customer Care

Ordering, Shipping and No-Refund Policy

Shipping Time Frames: Orders are normally filled within 5 to 10 business days and any backordered items will be sent to you as soon as they are available. If you wish to cancel a backordered item, kindly let us know by mailing our customer care dept at orders @

We never Auto-Bill or Auto-Ship. If you have a recurring charge, you have NOT ordered from us. We do NOT sell Skin Restore or Purecell. They are NOT genuine DermaSoft products. We offer NO Free Trials. If you have been charged for an imitation DermaSoft product, you must contact that vendor.

Delays: Delays do occur from time to time and we sincerely apologize for any inconvenience. Simply contact us by e-mail with your order number and we will provide an estimated shipping date.

"During Inventory & Holidays - Expect Delays!"

E-Mail Notification: When you place an order, an Order Confirmation is emailed and appears on your screen which serves as your invoice. If you request it, you can be notified via e-mail when items are shipped and provided a tracking confirmation number. Please allow 24-48 hours for USPS to update their database records.

Order Info Required: When ordering, please provide your telephone number with area code and your complete Authorized Billing Address currently on file with your credit card company including ZIP Code and apartment number. Authorized Billing information and a functioning e-mail address is required for processing to take place and to avoid delays. We do not auto-ship or auto-bill, nor do we offer 'free trials' or 'rush' shipping. If you wish to pay for insurance, kindly let us know in the comments section of your order form and the charges will be added to your order. We ship USPS Priority Flat Rate, and Additional Shipping Costs, when applicable, will be added at time of order processing.

If you ask to ship to an address other than your authorized bill to address, a signature confirmation may be required and any such fees added at time of processing.

Card Processing When you place an order on the Natural Dermatology, Skin, Lips & Beauty website, and I Love My Lips catalog, you shall see a charge on your billing statement from Natural Dermatology. We use written correspondence with you to ensure that a proper record of our interaction with you is documented. For your protection, we do not use phone processing or repeat automatic billing for accepting online orders.

Global Orders: International Orders are normally sent Express Mail and may have added shipping and insurance costs. Additional shipping costs, when applicable, will be added at time of order processing. International customers are to be prepaid and customer is responsible for all customs duties, taxes and import fees. A tracking number will be e-mailed to you for your convenience.

SSL ENCRYPTION: Your online order information is secure. Industry standard 'SSL Encryption' for secure shopping online is always used to insure safe transmission of secure information.

NON-Refund Policy - To protect consumers - Personal Care, Skin Care
and Cosmetics products are not subject to Return, Exchange or Refund.

**Important Note: By submitting your order, you wholly agree to our NO-REFUND policy and hold us harmless against any claim you may have. We do not accept returns or exchanges unless the item you purchased was damaged and you notified us in writing within 72 hours of receipt of your order. You must return the item(s) to our shipping department and upon receipt they will fully examine them and notify you via e-mail within a reasonable period of time whether you are entitled to a refund or a replacement as a result of any damage or defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price net of the cost of shipping using the original method of payment.

Cancellations once a parcel is shipped or items returned as undeliverable are subject to a $25 re-stocking fee plus any applicable shipping charges.

DAMAGED ITEMS: You must contact Customer Care within 72 hours of receipt of your parcel to provide notification of any damaged item. You will be instructed to send the damaged item back to Shipping & Receiving. Kindly use a USPS delivery confirmation form, and e-mail the confirmation form number with your order number to Customer Care. The confirmation form will be used to track your return parcel. As soon as the return parcel is received and inspected for damage, a replacement request will be processed. If accepted, we will email you a confirmation message that the replacement is on its way to you. To protect against loss or damage in transit, we strongly suggest you purchase insurance at the time you order by requesting it in the comments section of your order form.

LOST ORDERS: There are instances where packages are simply lost by the carrier or returned to sender. Kindly contact us at orders @ with your name and order number and we will attempt to track your package. It may take 24 to 48 hours for us to track your parcel and respond to your e-mail inquiry. We sincerely appreciate your kind patience and we will notify you of the outcome of tracking as soon as possible.

Although we may assist with tracking, you must request insurance at time of order and contact your local post office if the parcel is lost. Returned orders will be cancelled without notice. Read more below.

IN CASE OF LOSS: - where an item is not returned to sender, you must contact USPS. USPS is wholly responsible for lost parcels - if you wish to pay for insurance, kindly let us know in the comments section of your order form. Otherwise, once a parcel has been posted to the USPS you are responsible for contacting your local postal office and carrier in case of loss.

Any authorized damage claim without proof of return by delivery confirmation to our Shipping & Receiving department will not be honored. Should you refuse to pay a balance due, any unpaid balance will be subject to collections and credit bureau reporting without exception.

DISCLAIMER: Product color(s) represented on the web site may sometimes differ from actual product color dependent upon gamma, brightness, contrast and color control of the individual monitors used to view the products. Skin Care, Lip Care, Lip Plumper and Long-lasting cosmetics products may produce varying results depending on climate and conditions, your experience may vary depending upon your unique circumstances.

Hypoallergenic products tend to use gentle formulations that contain fewer or less of the ingredients that could cause irritation. Hypoallergenic products may diminish the potential for causing irritation but in no way are purported to or intended to alleviate or treat any disease or medical condition.

All our Natural Dermatology products are Animal Cruelty Free.

We understand that a Santa Ana CA and St Petersburg FL vendor are selling imitation DermaSoft products. We do NOT sell Skin Restore or Purecell Eye Therapy. We also never auto-ship or auto-bill. Skin Restore and Purecell are NOT DermaSoft Dermatology products.

If a product is marked DERMASOFT SKIN RESTORE, then it is a fake product. If you see DERMASOFT FREE TRIAL or PAY SHIPPING ONLY, then it is a fake product.

Any Google, Bing, Yahoo, Facebook or Instagram ad with DERMASOFTSKINRESTORE or SKIN RESTORE is fake. Dr Oz, Christie Brinkley and Oprah are NOT associated with any genuine DermaSoft product.



We do NOT have Free Trials. We never Auto-Bill or Auto-Ship. If you have a recurring charge, you have NOT ordered from us, and we are NOT billing you. You must cancel your order from the company that is billing you. Contact your credit card company immediately.

Dermasoft Dermatology does NOT make Skin Restore or Purecell Eye Serum. They are fake products using fake Dermasoft labels. If you bought either product through a deceptive "Free Trial" online, it is a fake product. You must write a dispute to your credit card company to cancel your account or subscription for the phony vendor pretending to be DermaSoft. If the product is labeled SKINRESTORE or SKIN RESTORE, it is fake.

Cancelling a Skin Restore or Purecell Order: (How do I cancel a subscription to the phony DermaSoft vendor?): We do NOT sell Skin Restore or Purecell, these are fake products sold with a deceptive "Free Trial". They are NOT genuine DermaSoft products. If you have been charged for an imitation DermaSoft product you must contact that vendor and write a dispute to your card company for the charge and to prevent additional charges.

Skin Restore and Purecell Warning: The "Hydroderm" Company aka PLS, LLC / PL Facecream and its affiliates are perpetuating an online Free Trial scam calling themselves TryDermasoft, TrialDermasoft,, Dermasoft SkinRestore among other "Derma" names, and claiming to be 'genuine' Dermasoft. Do not buy Skin Restore, Purecell Eye Therapy or Skin Renewal products or wrinkle creams including Dermasoft Cream from any online ads, including Facebook, Instagram, Amazon, Google, Bing, Yahoo, or from any beauty or skin cream review or health and beauty blog.

Pop up ads online that say Where to get DermaSoft Skin Restore?, Dr Oz Skin Restore Purecell or Where to buy DermaSoft Skin Restore? with the words In order to get genuine and reliable product, purchase from its official website. You just need to fill in the required details to place the order are fake. Any website or ad that states RUSH MY TRIAL, EXCLUSIVE FREE TRIAL or DERMASOFT SKIN RESTORE FREE TRIAL - are fake.

Any website, wrinkle review, beauty blog, Ebay / Amazon store or internet ad with DEMASOFT CREAM TRIAL, DERMASOFT TRIAL PACK or DERMASOFT TRIAL are fake products with fake DermaSoft labels.

DERMASOFT DERMATOLOGY NEVER USES POP UP ADS ONLINE and NEVER HAVE FREE TRIALS, nor do they sell on E-bay, Facebook, Instagram or Amazon.


Copyright 1998-2019 Natural Dermatology - All Rights Reserved. ___________________________________________________________

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I Love My Skin - beautiful, healthy, sexy skin...



Lipstick Gloss Lip Pencil Lip Plumper Powders Bronzer Primer

Vitamin Stick Lip Enhancer Cosmetics Home Product Image

Indelible Eyes Indelible Brow Indelible Liquid Liner

Indelible Gel Eyeliner Indelible Mascara Indelible Lips

Cleansers Creams Masques Toners Treatments

Action C Skin Care Action C Serum Action C Creme

Action C Foam Action C Mist Toner Action C Masque

Moisture Lotions   Botanical & Natural Skin Care

Vitamin C Infusion   Anti-Aging Serums   Natural Beauty

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Men's Skin   Skin Bleaching   Best Eye Cream   Heal & Conceal

Copyright © Natural Dermatology 1998-2020 All Rights Reserved.

"Proudly Made in The USA."

"Natural Skin Beauty, Anti-Aging Skin Therapies, Healthy Makeup & Cosmetics - Dermatology and Skin Care Products Made in the USA. "

Natural Dermatology: Hypo-Allergenic Beauty Products, Nature's Dermatology and Skin Care Products for Sensitive Skin, Dry Skin, Oily Skin, Acne Prone and Aging Skin. Natural Dermatology, Anti-Aging, Wrinkle Reducing Cosmetics and Organic Skin Care for Face, Hand and Body. Natures Dermatology. ACTION C | Action C Serum - Vitamin C Serum, Action C Creme - Vitamin C Cream, Action C Mask - Vitamin C Facial Mask, Action C-Mist - Vitamin C Mist Toner to Shrink Facial Pores, Action C Acne Foaming Cleanser, Action C-Peel; Vitamin C Infusion System, Vitamin C Moisture Therapy; Vitamin C Infusion Cream, Vitamin C Infusion Serum, Action C Infusion Therapy, Natural Skin Care, DermaSoft Hand Lotion and Body Butter, Anti-Aging Wrinkle Creams, K-Nexyl with Matrixyl, Acne Treatments, Heal & Conceal, Blemish Concealer. Eye Creams - Cucumber Eye Firming Cream, Firming Eye Gels, Cucumber Collagen Creams, Eye Wrinkle Cream and Serum. 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Dermatologists and Models Prefer DermaSoft Beauty Cosmetic Solutions Hypoallergenic Makeup, Waterproof Eye Makeup and Waterproof Lip Makeup, Acne-Approved Blush, Allergy-Approved Collage Face Powder, Blush | Color Swirls, Tinted Moisturizer Lotion with SPF 15, Sunless Tan Bronzer, Oil Free and Fragrance Free Foundation Makeup, Body Shimmer, Glow Face Powder, In-Dispensable Face & Body Shimmer Powder, Glow in a Brush Mineral Face Powders, Indelible Eyeliner, Indelible Eyes Waterproof Eyeliner, Indelible Lash Mascara, Indelible Brow | Brow Pencil, Indelible Eyes Brow Pencils, Waterproof Lip Pencils, Indelible Line Waterproof Lipliner, Long-lasting Indelible Eye Pencils, Liquid Gel Eyeliner, Brow Tint, Waterproof Eye Brow Pencils, Waterproof Makeup & Cosmetics, In-Dispensable Glow Face Powder, Powder in a Brush, Allergy-Approved Face Powder, Oil Free Collage Powder, Oil Free Foundation, Fragrance Free Makeup Foundation, Mineral Veil Powder Foundation for Sensitive Skin and Mineral Cover for Sheer to Full Coverage. 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All Natures Skin Products are Animal Cruelty Free.

Anti-Aging Skin Care for Sensitive Skin All of the products on our website are intended solely to help make people's skin more attractive and no product is intended to affect the structure or function of the skin or body, nor are they intended to cure or treat any medical condition.